![]() Press Windows key + X together and then click C ontrol Panel.b. Run the Hardware and devices troubleshooter and follow the on-screen instruction.Method 2:If that does not help, please uninstall Mobile Genie and then try to configure Mobily connect 4G data card.To uninstall the software, follow these steps.a. Mobily Mobile Genie Software FreeĬlick on troubleshooting and click on the View alloption on the left paneld. Change the View by option on the top right to Large iconsc. Press Windows key +X together, select Control Panelb. You can refer these steps to run this troubleshooter:a. Mobile Genie does not seems(not confirmed) to be software included with this device.Kindly, follow these methods and check if it helps.Method 1:Hardware and devices troubleshooterThe hardware and devices troubleshooter can detect and fix errors and incorrect settings in devices. ![]() ![]() Hi Krishnan,Which Operating System is installed on the PC? I'm currently moving it to Windows 8 forum.It appears to be an issue with the software installed for the device or a third-party software is conflicting with this device. ![]()
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